The Manager is responsible for overseeing the operations of container shipping services within Malaysia. He will also lead a team manage budgets and ensure high customer service.
Responsibilities:
1. Operational Management
- Oversee daily container shipping operations and shipping agency.
- Ability to guide the team to solve all shippingrelated issues.
2. Customer Relationship Management
- Address customer inquiries and resolve issues related to shipping and cargo handling.
- Ensure high levels of customer satisfaction through effective service delivery.
3. Team Leadership
- Lead and manage a team of operational staff.
- Provide training support and performance evaluations for team members.
- Foster a positive and productive work environment.
4. Logistics Coordination
- Coordinate with liners to ensure seamless cargo movement.
- Manage container inventory and tracking systems.
- Optimize logistics processes to improve efficiency and reduce costs.
Requirements:
- Bachelors degree in Logistics Maritime Studies Business Administration or a related field.
- Degrees from Malaysian universities or institutions recognized by the Malaysian
- Qualifications Agency (MQA) are preferred.
- At least 35 years of experience in container shipping logistics or maritime operationswith specific and significant experience in the Malaysian market which is a crucial advantage for this role.
- Strong knowledge of Malaysian shipping regulations container handling and port operations.
- Excellent leadership and team management skills.
- Strong financial acumen and experience in budget management.
- Exceptional customer service and relationship management skills.
- Excellent communication and negotiation abilities.
- Proficiency in Bahasa Malaysia and English with additional local languages being a plus.
Preferred Skills:
- Experience in managing largescale container shipping operations within Malaysia.
- Knowledge of Malaysian maritime law and international trade regulations
Remote Work :
No