Front Desk Representative

Job Title: Front Desk Representative

Location: Denver CO

Department: Customer Service/Reception

Reports to: Office Manager/Operations Manager

Job Type: FullTime

Job Summary: We are seeking a friendly organized and reliable Front Desk Representative to join our team. The ideal candidate will be the first point of contact for visitors and clients providing exceptional customer service and ensuring a positive experience. Responsibilities include greeting guests managing phone calls scheduling appointments and performing various administrative tasks.

Key Responsibilities:

• Greeting and Welcoming: Warmly greet and assist visitors upon arrival providing a welcoming and professional first impression.
• Phone Management: Answer and direct incoming calls promptly and courteously taking messages or forwarding calls to appropriate personnel.
• Appointment Scheduling: Manage and schedule appointments meetings and conference room bookings.
• Customer Service: Address customer inquiries and concerns providing accurate information and assistance.
• Mail and Deliveries: Sort and distribute incoming mail and packages prepare outgoing mail and shipments.
• Administrative Support: Assist with various administrative tasks including data entry filing copying and maintaining office supplies.
• Team Collaboration: Work collaboratively with other departments to support overall office operations.

Qualifications:

• High school diploma or equivalent required; additional certification in office management is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office (Word Excel Outlook)
• Customer serviceoriented with a professional demeanor.