IT Service Desk Technician

LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES!!!

Work Hours : M F 8 am 5 pm (Pacific Time)
Salary : $/month

ABOUT THE ROLE:
We are seeking an IT Service Desk Technician to work closely with our Technology Systems Manager. Ideal candidates will:
have a passion for technology and enjoy helping others solve technical issues.
exhibit a willingness to learn flexibility and perseverance to carry out duties and responsibilities.
demonstrate initiative good judgment creativity discretion and thoroughness.

DUTIES & RESPONSIBILITIES:

• First point of contact for technical support requests
• Troubleshooting software and hardware issues in a Windowsbased environment
• Document any troubleshooting performed and the ultimate resolution to the request in Jira
• Triage & escalate as appropriate
• Assist with IT Onboarding. Create accounts set up laptops remotely and be available to assist new hires on their first day if needed
• Document updated or newly developed processes & procedures in an internal knowledgebase
• Work with the broader Information Technology team on software implementation/retirement process improvements and other items as required

• 2 years of proven experience in IT Support
• Experience with:
  • Troubleshooting Windows 10 and/or 11 Pro
  • Azure AD/Entra ID
  • Intune/Endpoint Manager
  • Jira is a plus
• Excellent attention to detail
• Strong organizational analytical and problemsolving skill
• Prior experience working U.S. hours and shifts
• Residing in Metro Manila and Luzon (nearby) areas

• Associate's degree in IT or related field