LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES!!!
Work Hours : M F 8 am 5 pm (Pacific Time)
Salary : $/month
ABOUT THE ROLE:
We are seeking an IT Service Desk Technician to work closely with our Technology Systems Manager. Ideal candidates will:
have a passion for technology and enjoy helping others solve technical issues.
exhibit a willingness to learn flexibility and perseverance to carry out duties and responsibilities.
demonstrate initiative good judgment creativity discretion and thoroughness.
DUTIES & RESPONSIBILITIES:
- First point of contact for technical support requests
- Troubleshooting software and hardware issues in a Windowsbased environment
- Document any troubleshooting performed and the ultimate resolution to the request in Jira
- Triage & escalate as appropriate
- Assist with IT Onboarding. Create accounts set up laptops remotely and be available to assist new hires on their first day if needed
- Document updated or newly developed processes & procedures in an internal knowledgebase
- Work with the broader Information Technology team on software implementation/retirement process improvements and other items as required
QUALIFICATIONS:
- 2 years of proven experience in IT Support
- Experience with:
- Troubleshooting Windows 10 and/or 11 Pro
- Azure AD/Entra ID
- Intune/Endpoint Manager
- Jira is a plus
- Excellent attention to detail
- Strong organizational analytical and problemsolving skill
- Prior experience working U.S. hours and shifts
- Residing in Metro Manila and Luzon (nearby) areas
NICE TO HAVE: - Associate's degree in IT or related field