- Technical Implementation Specialist

Position: Technical Solutions Specialist
Working Hours : MondayFriday US East coast working hours; 40 hours/ week
Salary Range :USD/ month
Holiday : TBD

About the job:

Client is hiring a talented and motivated Technical Solutions Engineer to onboard our customers by executing implementation strategies troubleshooting issues and advising on best practices for optimizing the use and expansion of our software.

Duties and Responsibilities:

• Interpreting and resolving user questions concerning system use and user behavior within clinics and determining the best implementation methodology for each customer
• Understanding customer requirements and implementing the best possible solution for each unique situation
• Exceeding customer expectations on response quality timeliness of responses and overall customer experience
• Resolving issues that are deemed not necessary for escalation to the Practice Engineering Team
• Assisting Practice Customer Success teams with system configurations and user management
• Identifying and implementing opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery
• Ability to be "oncall" on nonworking hours periodically as needed and planned for by the team.

Requirements:

• Bachelor’s Degree in Computer Science or other related field
• 5 years of experience in a customerfacing technical position is required (ideally for a SaaS company)
• A passion for providing excellent customer service; delighting customers comes naturally to you
• Ability to evaluate troubleshoot and followup on customer issues
• Excellent written and verbal communication skills with the ability to communicate technical concepts to technical and nontechnical audiences
• Strong understanding of Google applications query tools cloud based environments and database systems
• Familiarity with Python Public Cloud Platform(s) AWS / Google Cloud Platform Azure etc. basic networking / IT knowledge
• Flexibility to work in US East Coast hours