Call Center Customer Service Assistant

Job Title: Call Center Customer Service Assistant

Location: Miami FL

Department: Customer Service

Reports to: Call Center Manager

Job Type: Fulltime

Job Summary:

The Call Center Customer Service Assistant is responsible for providing exceptional customer service to clients by handling their inquiries and resolving their issues via phone email and chat. The ideal candidate will possess excellent communication skills a strong customer service orientation and the ability to work effectively in a fastpaced environment.

Key Responsibilities:

• Customer Interaction: Answer incoming calls emails and chat messages from customers addressing their questions and concerns promptly and courteously.
• Issue Resolution: Resolve customer issues efficiently providing accurate information and solutions in a timely manner.
• Product Knowledge: Maintain a comprehensive understanding of company products and services to effectively assist customers.
• Documentation: Accurately document customer interactions and maintain detailed records of inquiries comments and complaints.
• Team Collaboration: Work collaboratively with team members and other departments to resolve customer issues and improve overall service delivery.
• Performance Metrics: Meet or exceed performance metrics including call handling time response time and customer satisfaction scores.
• Continuous Improvement: Participate in ongoing training and development to enhance skills and knowledge in customer service practices.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Ability to handle stressful situations and remain calm under pressure.
• Proficiency with computer systems and customer service software.