About Company:
Our Company is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries caters to over 700 clients. Our extensive domain and technology expertise helps drive superior competitive differentiation customer experiences and business outcomes
Job Description
Responsibilities Web Apps
Responsible for the customer support experience with Microsoft
Own troubleshoot and solve customer technical issues using collaboration troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives automation and other digital selfhelp assets to improve customer and engineer experience
Provide ramp activities knowledge sharing technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams Services Support Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Qualifications Required in one or more of each area
o Strong knowledge and experience in .Net Framework ASP.NET VB.NET.
o Cloud Technologies: Microsoft Azure Amazon web services iCloud
o Languages and Compilers: C C C# VB.NET JAVA HTML5
o Developer Tools such as Visual Studio Unity Eclipse
o Basic understanding of Web servers like IIS wr.t configuration deployment etc. is a definite plus.
o Good understanding of the concepts of Operating Systems and networking is required
o MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage Experience in one or more of these areas desirable:
o Three or more years in software development consulting or support with a strong emphasis on Microsoft Client Server and Development products and technologies.
o Deep understanding of application lifecycle and agile development principals including but not limited to:
o .Net Framework ASP.NET ASP.NET CORE MVC WCF Web Services SignalR Azure BOT Framework VB.NET and Webservers (IIS).
o Expertise in at least C# ASP VB6 RDBMS
o Industry programming experience in building Windows or Internet applications Responsibilities: Logic apps
- Represent Microsoft and communicate with corporate customers via telephone written correspondence or electronic service regarding problems identified in Microsoft software products and manage relationships with those customers.
- Use trace analysis source code and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
- Manage hot issues by setting customer expectations devising action plans being available 24x7 and professionally communicating to all parties involved.
- Communicate technically complex information with Microsofts developer customers via telephone written correspondence and electronic services.
- Continually learn technologies and develop deep expertise in Microsoft products. Apply that knowledge to realworld programming problems.
- Create advanced technical content including Microsoft Knowledge Base articles samples whitepapers and training.
- Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
- Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
Requirements:
- 3 year(s) experience in a customer facing or customer support role with troubleshooting and problemsolving experience in a team environment
- 3 year(s) experience with Azure Logic Apps OR Azure App Services OR Biz Talk IBM App Connect Zapier or an equivalent product
- Azure Certification on either of AZ900 AZ 103/104 AZ 203/204 is preferred.
- B.S. degree in C.S. or E.E. OR equivalent industry experience
- Experience with network connectivity
- Experience with cloud technologies
- Good debugging skills
- Basic knowledge of HTTP REST architecture
- Basic JSON
- AS2/EDI experience
- Experience with Visual Studio and any light coding adapting to new technologies and adapters (ie. Active Directory Adapter SAP Adapter Azure Logic Apps)
- Managing proofofconcepts
Key skills : Web apps Azure logic apps
Work experience : 10 to 12 years
Employment type : Full Time
Work mode : Work from Office
Educational qualification : Any Graduate
Job location : Pune (Hinjewadi)
Notice Period : 15 Days ( Must join within 15 Days )