Customer Service Representative

Responsibilities:

• Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client.
• Respond to email inquiries promptly professionally and efficiently to provide resolution.
• Understand and resolve customer requests questions and provide analysis of situations to determine best use of resources.
• Obtain evaluate and analyze all relevant information to successfully handle inquires.
• Direct unresolved issues to designated departments or team members for further investigation if necessary.
• Record details of actions taken and provide followup and results orientation based upon established protocols.
• Identification of analysis of trends and reporting to management team.
• Maintain a communications log that documents all inquiries.
• Maintain a high level of knowledge and comply with all protocols policies and procedures.

Qualifications:

• Bachelors Degree with a minimum of two (2) years general related experience in lieu of a degree 2 additional years of related experience is required.
• Familiarity with Current Procedural Terminology (CPT) codes International Classification of Diseases Ninth Revision Clinical Modification (ICD9CM) codes and Healthcare Common Procedural Coding System (HCPCS) codes
• Must have excellent customer service interpersonal listening and problemsolving skills
• Excellent data entry skills with high level of accuracy; able to work under production guidelines