Position: Customer Care Specialist (German)
Location: Remote in Serbia
Employment Type: Fulltime
If youre seeking to advance your career in a remote setting with a supportive team we want to hear from you! Were looking for experienced Germanspeaking Customer Care Specialists to join a leading BPO company with excellent employee satisfaction. In this role youll assist customers of a major payments processor from the comfort of your home in Serbia.
Duties and Responsibilities:
- Provide outstanding customer service by promptly addressing inquiries and resolving issues.
- Research and deliver accurate responses to customer questions through phone email and live chat.
- Use internal and external resources to offer topnotch service.
- Identify and escalate priority or unresolved issues to relevant internal teams.
- Route calls to the appropriate resources and document interactions according to procedures.
- Analyze and communicate emerging trends and patterns in customer issues.
- Maintain high standards of customer satisfaction and adhere to client guidelines.
- Follow established protocols KPIs and company policies to ensure consistent service.
- Collaborate with team members and departments to resolve issues and contribute to a positive team environment.
Requirements:
- Native or fluent in German both spoken and written.
- Reside in Serbia and be eligible to work legally without company support.
- Familiarity with customer support tools such as Zendesk and Slack.
- Experience in customer and technical support particularly in help desks or IT functions.
- Ability to pass a background check.
- Strong independent work skills and remote teamwork abilities.
- Proficient in problemsolving critical thinking and adapting to process changes.
- Solid knowledge of PCbased internet and software applications (e.g. Microsoft Office).
- Working schedule: Monday to Friday shift rotation from 08 AM to 06 PM totaling 40 hours per week.
Offer:
- Competitive remuneration package based on experience skills and performance.
- Indefinite contract with private health and life insurance.
- Fully remote work from Serbia.
- Join a dynamic creative team with a positive and friendly atmosphere.
- Great work environment with excellent employee reviews.
- Access to guidance and tools to help you reach your full potential.
Ready to elevate your career and join a fantastic team
Apply now and take the next step in your professional journey!
Remote Work :
No