Operations Associate Affiliate Business Development

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance. We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now! About the Opportunity What You’ll Be Doing: • Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables • Assist in the set up, execution and maintenance of business operations activities and documentation • Partner with internal stakeholders (Customer Support, Product, Compliance, Marketing, and Affiliate BD) to ensure and build the operational processes that enable business growth in an efficient manner • Onboard and transfer Affiliates • Track Affiliates Performance & Activities and manage payment process of affiliates • Design and implement ongoing growth and marketing activities to engage, acquire and retain user pools and trading volume • Monitor daily trading operational activities and coordinate between internal and external parties to resolve issues • Draft announcements, FAQs and other external-focused educational content for affiliated campaigns • Leverage on user data and insights to contribute to the team’s growth & ops strategies • Build datasets/dashboards and compile data reconciliation to identify gaps to grow the business, including weekly and monthly reporting • Constant monitoring of data, communities, investigating issues and solving each problem • Support affiliated users and help them to solve problems with the help of Customer Service • Preparing regular Product Feedbacks from Affiliates and Affiliated User What We Look For In You: • Relevant experience in crypto exchange with a strong understanding of exchange operations and/or crypto trading business (order book, liquidity, trading rules reference data) • Good understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation • Comfortable with interpreting and analyzing large data sets to highlight key takeaways and actionable insights • Strong internal and external stakeholder management skills • Able to work in a fast paced and multi-tasking environment independently, but also collaboratively with teams across different business units and regions • Fluent in English as a working language (both spoken and written) Perks & Benefits • Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process