Video Support Specialist

Direct client Video Support Specialist London Ohio Hybrid

A video support specialist extremely wellrounded in processing & scheduling videoconference requests having experience with Polycom RMX Resource Manager & endpoints.
Job will be hybrid working in London Ohio.

ODRC expects a video support specialist extremely wellrounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365 and experience with Polycom RMX Resource Manager and endpoints.

Education: Preferred Education: 4year college degree

Years of Relevant Experience: 2 years

Key Skills:

Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12000 conferences.

Utilize Microsoft O365

Assist with daytoday management of videoconferencing operations for our multisite videoconferencing network

Use professional written and oral communication

Work successfully across multiple teams

Provide analytical and troubleshooting support for video endpoints and fiber networks

Support conference room meetings pointtopoint and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Cisco infrastructure and endpoints

Provide limited audio/video support for management offsite activities

Maintain strict confidentiality for all videoconferencing activities

Report operational and technical issues to managers.