Desktop SupportEngineer

To write an effective remote desktop support job description begin by listing detailed duties responsibilities and expectations. We have included remote desktop support job description templates that you can modify and use.

Sample responsibilities for this position include:

• Assist in the planning and installation of desktop computer hardware software and cabling for local area networks and remote sites
• Mobile devices remote support (remoting in )
• Deliver fixes to the desktop level including installing and upgrading software implementing file backups and configuring systems and applications primarily using remote access technology
• First contact resolution of desktop issues or follow proper escalation procedures
• Usage of collaboration tools
• Use collaboration tools
• Follow best practice ticket management processes ensuring tickets owned are handled and updated as per process and every effort is made to make service levels
• Hiring training and developing operations staff motivating rewarding and recognizing staff performance
• Managing escalations for technical staff allowing them to work with counterparts throughout GTI other managers in the firm
• Delivering a client focused service experience for technology user queries received over the phone in a professional and timely manner while demonstrating the highest standards of verbal communication

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