SAAS Deployment Engineer- client facing

Title: Solution Engineer Customer Success

Employment Type: FullTime

Location: Alpharetta GA 30022

Office Requirement: 3 days in the office (Monday Tuesday Thursday)

Compensation:

• Salary: $90K $120K
• Bonus: 10% (can go up to 20% based on company performance)
• Unlimited PTO (with manager approval)
• 401k with a 5% match

Benefits:

• Medical: Multiple options with a significant portion covered by the company
• 100% companypaid:
  • Dental
  • Vision
  • Life Insurance (option for additional employeepaid coverage)
  • Accidental Death/Dismemberment Insurance

Company Background:

We specialize in simplifying the IoT monitoring and management of unattended devices. We aim to build a worldclass team passionate about achieving big goals possessing entrepreneurial endurance maintaining a positive attitude and aspiring to fulfill a greater purpose in both personal and professional lives.

Job Summary:

We are seeking a Customer Success Solutions Engineer experienced in scripting languages (PowerShell Bash Python Batch) systems (Windows Linux Embedded IoT) and technologies (SQL HTML REST TCP/IP). This role involves developing solutions using our remote device management platform to interface with various IoT technologies. The ideal candidate will think creatively bring innovative solutions and challenge the status quo.

Responsibilities:

• Adapt and learn modern technologies and challenges
• Maintain a positive attitude in a dynamic environment with shifting priorities
• Prioritize tasks effectively and adjust as needed
• Plan and organize daily work to achieve goals and deadlines
• Complete tasks thoroughly accurately and timely

Duties:

• Software development and testing
• Configuration management
• Data analysis
• System documentation including updating JIRA tickets and adding stories
• Learn and utilize standard development toolkits
• Write detailed system documentation
• Implement processes and frameworks

Qualifications:

Education:

• Bachelors Degree in Information Technology Computer Science or a related field or equivalent experience

Experience:

• 3 years in Solutions Engineering System Administration or a related technology field

Skills:

• Proven ability to work effectively in closeknit teams
• Strong business communication skills (verbal written and interpersonal)
• Critical thinking analysis and problemsolving abilities

Technical Skills (preferred but not required):

• Knowledge of project lifecycle processes including design testing implementation and support
• Familiarity with Agile methodologies values procedures and tools (e.g. Atlassian suite JIRA Confluence)
• Experience in a DevOpsoriented culture prioritizing continuous integration and continuous deployment
• Working knowledge of OS platforms (Windows Linux Mac Android iOS Embedded)
• Proficiency in scripting languages (Bash Batch PowerShell Python Groovy GoLang JavaScript)
• Familiarity with technologies like Docker AWS S3 Azure Postman