Voice and Cloud Solutions Architect

Location: Middletown Pennsylvania
Start Date: August 31 2024
Interview Dates: July 29th31st (local candidates must be available for onsite interviews)
Visa Requirements: USC Green Card or Green Card EAD
Work Schedule: Fulltime onsite 5 days a week
Relocation: Open to candidates willing to relocate (local candidates preferred)

We are seeking a highly skilled Voice/Phone and Cloud Contact Center Technology Architect to design and implement voice and contact center solutions. This position will begin as an 18month contract and will be fully onsite.

• Design and implement voice and contact center solutions
• Migrate from onprem contact center to cloudhosted contact center as a service provider in a PCIcompliant environment
• Plan document and support the configuration of contact center supporting solutions
• Create detailed solution designs and documentation that support the development implementation and operations of enterpriseclass SaaS/CCaaS solutions
• Proficient in centralized contact center scripting routing recording and integration with CRM and other systems
• Understand networking principles (DNS QOS DHCP UDP)
• Act as the Lead Unified Communications Solution Architect leading UC discovery sessions developing solutions based on client requirements and creating lowlevel designs based on best practices
• Develop and maintain detailed designs within the Cloud Network environment
• Design and implement PCIcompliant phone and contact center architecture
• Design and implement VDI agent architecture enabling and supporting the capabilities above
• Develop support and implement architecture roadmaps and highlevel designs for the Cloud Network environment

• 5 years experience in a combination of either Cisco Cloudbased Contact Center Microsofts DCCP Nice Connect or Genesys Contact Center Architect level roles required with 10 years desired in designing building and managing highvolume contact centers
• Experience in transitioning from an onprem contact center to a cloudbased contact center
• Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
• Experience in passing context from IVR to the agent as part of designing an omnichannel contact center platform
• Strong understanding of ways to delegate PCI to other cloudhosted providers

• Target Hire Date: August 31 2024

• Onsite position located in Middletown Pennsylvania