Team Lead Technical Services Helpdesk wmd

Everphone is the onestop solution for corporate smartphones and tablets. As a leading deviceasaservice provider Everphone handles device procurement configuration management security and replacement for businesses and organizations. The time this frees up for clients IT teams totals two hours per device. DaaS allows companies and their employees to choose their preferred smartphone from manufacturers such as Apple Samsung Google and Fairphone. Everphone currently manages over a quarter million devices for more than a thousand companies including international management consultancies and several DAX companies.

Founded in 2016 by Jan Dzulko the company employs around 300 employees in Berlin Munich and Miami. Investors include Alleycorp ApolloCapital Cadence Growth Capital signal Venture Capital and T.Capital.

We are looking for an exceptional

Team Lead Technical Services Helpdesk** **(w/m/d)

About the role:

We are seeking a highly skilled and customeroriented IT Support Technician to join our team. As an IT Support Technician you will play a crucial role in ensuring the smooth operation of our companys information technology systems. You will provide technical assistance and support to our employees troubleshooting hardware and software issues and maintaining network infrastructure. The ideal candidate is a problemsolver with excellent communication skills a strong technical background and a passion for delivering exceptional IT support. As a senior member of the team you will lead a small IT team develop strategic IT solutions manage stakeholder expectations and ensure optimal network performance.

What youll do:

• Provide 1st and 2nd level technical support to end users by diagnosing and resolving hardware software and network issues
• Install configure and upgrade computer hardware software and peripheral devices
• Perform regular maintenance tasks such as system updates backups and antivirus scans
• Assist in the management of IT assets including hardware and software inventory
• Conduct technology training sessions for employees ensuring they are equipped with the necessary skills to effectively use IT resources
• Maintain documentation of IT procedures system configurations and troubleshooting guides
• Be a leader to a small IT team ensuring effective communication and collaboration
• Develop and implement strategic IT solutions in line with company goals
• Manage stakeholder expectations and provide excellent communication and solutions
• Oversee network infrastructure and ensure its optimal performance
• Handle license management and automate processes including onboarding and offboarding tasks as well as setting up and managing user accounts permissions and passwords
• Maintain and configure Google Workspace and Jira
• Utilize Unifi software and Ubiquiti Unifi extensively in the office environment
• Provide training mentorship and support to foster the professional growth and development of team members
• Establish and maintain team metrics ensuring they are consistently met and reported on regularly
• Drive team efficiency by implementing best practices and streamlined processes
• Ensure the team meets all Service Level Agreements (SLAs) and deliverables serving as the point of contact for SLA adherence.

What youll need:

• 23 years of experience in a senior IT position with leadership potential
• Strong knowledge of computer hardware operating systems and software applications
• Proficiency in troubleshooting common hardware and software issues
• Familiarity with network infrastructure and protocols
• Experience with Windows Linux and macOS operating systems
• Excellent problemsolving and analytical skills
• Ability to work independently and collaboratively in a fastpaced environment
• Must be able to communicate effectively in English both written and verbal; German is a plus
• Proficiency in Google Workspace and Jira
• Experience with Unifi software and Ubiquiti Unifi
• Excellent communication and stakeholder management skills
• Strong organizational skills and the ability to manage multiple responsibilities

Dont match all the criteria Go for it anyway!

At Everphone we are looking for passionate individuals with vibrant personalities. So if youre excited about this position but dont match every single requirementplease apply anyway. You may well be just the right candidate for another position if not this one so go for it!