Technical Helpdesk

About the company:

Our client the largest public bus provider in Johor was established with the aim of delivering an efficient and sustainable public transport system for the community.

Job Responsibilities:

• Respond to customer queries in a timely and accurate way via phone email
  or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions (e.g. by testing different scenarios
  or impersonating users).
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product Sales and Marketing
  teams.
• Assist in training junior Customer Support Representatives.
• Update internal systems with information about technical issues which require backend development team to address.

Job Requirements:

• Excellent command of spoken and written English.
• Bachelors degree in computer science information technology or similar degree is preferred.
• Possess a minimum of 12 years technical helpdesk experience experience with Jira ticketing is a plus.
• Have knowledge of software applications debugging and programming.
• Excellent problem solving and follow up skills to ensure all tickets are closed
  in a timely manner.
• Intermediate computer and Microsoft Excel skill.
• Ability to learn new systems quickly.
• Ability to translate customer issues into actions for the engineering and product teams achieving positive customer results.
• Candidate must be willing to work at Kawasan Perindustrian Tebrau 4 Johor Bahru.

Remuneration:

MYR 3000 MYR 5000

Consultant in charge:

Shin Yoong

Remote Work :

No