ServiceNow ITSM

Job Title : ServiceNow ITSM
Location: Hartford CT Hybrid 3 days in office
Term / Duration: Contract / 6 Months

Job Description/ Responsibilities

Job summary : We are seeking an experience ServiceNow ITSM Admin / Analyst to join our IT team.

The successful candidate will be responsible for managing and maintaining our ServiceNow ITSM platform ensuring efficient and effective delivery of IT services
Required Skills : ServiceNow ITSM

Roles & Responsibilities :

• Administer and maintain the ServiceNow ITSM platform including incident problem change and asset management modules Configure and customize the platform to meet business requirements
• Develop and maintain workflows business rules and scripts to automate IT processes Ensure data integrity and accuracy and platform Data imports and exports are needed.
• Collaborate with IT teams to ensure seamless integration with other IT system and process.
• Develop and maintain reports dashboards and metrics to measure IT performance and service quality
• Provide training and support to IT staff and end users on ServiceNow ITSM best practices and usage
• Stay up to date with new features and releases and make recommendations for platform enhancements.