Senior Desktop Support Engineer

Role: Senior Desktop Support Engineer.

Location: Santa Clara CA (Onsite).

Duration: 06 Months.

Job Description:

A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation configuration performance functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune JAMF SCCM Okta Ninja One Active Directory Azure Active Directory to identify the root cause and provide a solution or workaround.

Technical Proficiency: Understanding of operating systems (e.g. Windows macOS Linux) and their configurations including troubleshooting common issues.

Hardware Knowledge: Familiarity with desktop hardware components such as CPUs RAM hard drives and peripherals (e.g. monitors keyboards mice) including troubleshooting hardwarerelated problems.

Software Applications: Ability to install configure and troubleshoot various software applications including productivity suites (e.g. Office 365 SharePoint) antivirus programs and specialized software used within the organization.

Software solutions: JAMF Intune (Microsoft Endpoint Manager) SCCM Ninja One Active Directory Azure Active Directory.

Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.

Networking Basics: Understanding of basic networking concepts including TCP/IP DNS DHCP and VPN to troubleshoot network connectivity issues and configure network settings on desktops.

Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP) TeamViewer or similar software.

Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with endusers understand their issues and provide clear instructions and solutions.

IT Inventory: Responsible for managing and tracking IT assets including inventory and consumables while contributing to demand planning strategies.

Adaptability and Learning: Willingness to adapt to new technologies and learn continuously as desktop support often involves staying updated with evolving hardware software and security trends.

Team Collaboration: Ability to collaborate with other IT team members such as network administrators system administrators and help desk staff to resolve complex issues and improve overall IT infrastructure and support processes.

Experience: Minimum 5 years of experience as a Desktop Support Engineer.