Credit Card Dispute Process Consultant BA

Credit Card Dispute Process Consultant/ BA
Location: NYC NY or Dallas TX.
Contract

Summary:

VDart is seeking a highly motivated Process Consultant or Business Analyst with expertise in credit card dispute lifecycle and chargebacks to join their team in a hybrid work model with the option to work from either NYC or Dallas TX.

Responsibilities:

• Analyze and map the credit card dispute lifecycle and chargeback process.
• Identify opportunities for process improvement and optimization.
• Develop and document process flows and procedures.
• Collaborate with crossfunctional stakeholders to implement process changes.
• Maintain and update process documentation.
• Train staff on new or revised processes.
• Monitor and measure the effectiveness of process improvements.

Qualifications:

• Minimum 35 years of experience in process analysis design or implementation.
• Proven experience in credit card dispute lifecycle and chargebacks.
• Strong understanding of lean six sigma methodologies or similar process improvement frameworks.
• Excellent analytical and problemsolving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word Excel PowerPoint).