Credit Card Dispute Process Consultant/ BA
Location: NYC NY or Dallas TX.
Contract
Summary:
VDart is seeking a highly motivated Process Consultant or Business Analyst with expertise in credit card dispute lifecycle and chargebacks to join their team in a hybrid work model with the option to work from either NYC or Dallas TX.
Responsibilities:
- Analyze and map the credit card dispute lifecycle and chargeback process.
- Identify opportunities for process improvement and optimization.
- Develop and document process flows and procedures.
- Collaborate with crossfunctional stakeholders to implement process changes.
- Maintain and update process documentation.
- Train staff on new or revised processes.
- Monitor and measure the effectiveness of process improvements.
Qualifications:
- Minimum 35 years of experience in process analysis design or implementation.
- Proven experience in credit card dispute lifecycle and chargebacks.
- Strong understanding of lean six sigma methodologies or similar process improvement frameworks.
- Excellent analytical and problemsolving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word Excel PowerPoint).