Infra Lead - End User Computing
Posted on :
18-07-2024
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Job Description
Job title: Infra Lead End User Computing
Job location: 441 Morgan Ave Cambridge MA 02139
Job Type: Contract 6 Months
Job location: 441 Morgan Ave Cambridge MA 02139
Job Type: Contract 6 Months
What are the top 3 skills required for this role
- ITIL SNOW Experience Required (Certification preferred)
- Strong communication and delivery skills
- Solid experience on Deskside EUC technology Network server SCCM Active directory skill sets
Job summary:
We are seeking a dedicated Infra. Technology Specialist for the role of Senior Associate with 8 to 10 years of experience. The ideal candidate will have expertise in Deskside EUC technology Network server SCCM Active directory technology with a strong background in maintaining open invoices preparing reports from ServiceNow MS Excel and PowerPoint. Additionally the candidate will also serve as the primary POC to the stakeholders being a POC for the entire site and manage critical instances P1/P2 with proactive communication. The candidate will also play a crucial role in enhancing our operational efficiency and contributing to our companys success.
Experience: 8 to 10 yrs.
Required Skills: SharePoint Service Now Service Desk Service Desk App Support
Shift: Day
Shift: Day
Roles & Responsibilities:
- Manages Breakfix digital desk SharePoint (centralized services) etc. for demand for Research users in the office.
- Prepare Image and build Pcs Latops configure and troubleshoot PC and manage end user hardware and software issue
- Experience on Mobile platform MDM support iPhone and iPad issues
- Manage Support on hardware shell swap printer server racking and stacking experience
- Prepare weekly and monthly report and share with the client and Cognizant leadership
- Handle critical incidents such as P1/p2 and communicate to the stakeholders proactively
- Point of escalation for issues related to the site outside of the Lab environment.
- Hardware network infrastructure etc. Hands on Experience in server network storage backup technologies
Qualifications:
- Experience in handling Life science environment/client and experience in GXP GMP environment
- Possess a strong technical background in End user computing Deskside areas.
- Being primary point of contact for the site and proactively communicate to the stakeholders and high profile users.
- Demonstrate expertise in maintaining and managing open invoices.
- Have excellent problemsolving skills and attention to detail.
- Show proficiency in integrating SharePoint with other enterprise applications.
- Exhibit strong communication and collaboration skills.
- Have experience in implementing SharePoint governance and security best practices.
- Be capable of developing and maintaining comprehensive documentation.
- Display a proactive approach to identifying and addressing system improvements.
- Have a track record of successfully managing technical projects.
- Show ability to provide effective training and support to endusers.
- Demonstrate a commitment to continuous learning and professional development.
- Have a strong understanding of ITIL and ITSM processes.
Employment Type
Full Time
Key Skills
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