Office Manager and Ops Support 80 on-site in Zurich EUEFTAUK only

About Rivero

Rivero is a successful fintech scaleup founded in early 2019. We are on a mission to enable banks and financial institutions to automate complex processes most simply and efficiently. In this way banks can focus on delighting their customers with streamlined digital interfaces. We fall into both the #FinTech and the #RegTech domain.

We have steadily grown our customer base and reached breakeven in 2023. At the beginning of 2024 we closed a series A funding round enabling us to accelerate our growth. We are looking for an ambitious and driven person to join us for the exciting phase ahead of us.

What is it like to work at Rivero

• We are ambitious and excited about our mission.
• We provide a lot of freedom and room to grow value ownership and embrace daily challenges with a positive attitude.
• We value selfawareness and strive for confident humility.
• We actively engage with our customers to understand and address their needs and pain points.
• We are radically transparent in communication and openminded to questions informed comments and grounded disagreements.
• We believe it is OK to make mistakes but unacceptable not to identify analyse and learn from them.

Tasks

Your future responsibilities

Office management

• Help organise and maintain a nice office space
• Organise furniture for new joiners
• Manage office services suppliers and cleaning services
• Coordinate issues with the landlord (e.g. broken dishwasher)
• Be the Rivero POC within the building and align with other tenants within the building
• Ensure snacks and drinks are stacked up
• Prepare meeting rooms for customer visits
• Ensure the office layout is functional and meets employee needs
• Address employee issues and foster a positive work environment

Event Planning

• Coordinating office events
• Plan and manage internal company academy session
• Organise teambuilding activities
• Support marketing with customer event planning
• Organise our two company events per year (summer party and year kickoff)

Administrative Duties

• Assisting with hiring processes by posting job ads organising interviews etc.
• Help manage schedules coordinate meetings and appointments
• Book and organise employee travel (e.g. book hotels flights etc.)
• Help organise digital files and drives
• Take care of the new joiner mover and leaver process
• Maintain our internal documentation and staff pages
• Identify and recommend improvements to operational processes to increase efficiency and effectiveness.
• Keep employee records up to date
• Track birthdays and employment anniversaries

Product Support

• Support product teams with Inputting and updating information in our software product every week (PDF/HTML to formatted text)
• Help with customer support tickets
• Help customer success with requesting customer feedback

We are a growing company and you can expect that your responsibilities may change over time.

Requirements

What we are looking for

We value proactive individuals and selfstarters who are interested in a variety of areas and have a mindset for getting things done.

Heres what we are looking for:

• You can work independently without direct supervision
• You show eagerness to learn and value feedback as an opportunity to grow.
• Being reliable and maintaining a high level of integrity and professionalism
• Multitasker with the skills to prioritise tasks and manage time effectively to meet deadlines
• Excellent verbal and written communication to interact with staff and clients effectively
• Competence in using office software (e.g. Google Workspace) and other relevant tools
• Ensuring accuracy and thoroughness in all tasks
• Identifying inefficiencies and implementing process improvements
• Strong collaboration skills to work with crossfunctional teams.
• Being flexible and open to change in a dynamic work environment

Benefits

The little things that matter

We strive to keep our employees happy by creating a pleasant working environment and below are a few things that we are currently offering:

• Great office in a historic building 2 minutes from Oerlikon station right next to a park with a friendly barista and sushi place inhouse.
• Frequent academy sessions covering many topics to learn and grow.
• Friday happy hours Enjoy a drink with the team after a week of hard work.
• Dogfriendly office.
• Choice of hardware.
• Allowance for mobile subscription.
• Company stock options.

We are looking forward to read your CV and what motivates you to join Rivero