Some highlights

• Being part of an international company yet with local presence
• Build a safer digital society together with us

Working as an IT Support Specialist

The role of IT Support Specialist is to support our internal users across a range of devices and applications. The role offers a great chance for an individual who is looking to further build their knowledge and experience in the field of IT support.

Full training and support will be given to the successful candidate to help them achieve the objectives within the role. In addition to this there will be opportunity to be involved in and have insight to group wide IT projects where relevant.

Key Responsibilities

• Provide excellent enduser IT Support to Orange Cyberdefense employees
• Management of the Asset Register
• Management of the new Joiner Movers and Leavers (JML) process
• Support end user devices and ensure devices are managed and updated using the security policies
• Be part of an International IT team and deal with support cases/tickets and changes using the ticketing system
• Help create documentation/user guides and keep them up to date
• Ensure workspace at offices are setup and working properly including meeting rooms and reception desks
• Take endtoend ownership of IT issues and keep users updated with progress
• Provide IT training to users
• Create email accounts and distribution groups on collaboration platforms such as Office 365
• Administrate IT applications
• Provide remote support to users to facilitate home working
• Work towards compliancy programs such as ISO 270001 and CE
• Provide smart hands to the infrastructure team for tasks such as installation of devices in offices and datacenters

What we expect of you

Core Skills

• Must have anIT related qualification or have relevant experience with IT support
• Have a good understanding of basic IT support diagnosis and analysis
• Experience with Office 365 Active Directory and ticketing systems
• Windows 10 and Mac experience
• Understanding of ISO 270001 or CE
• Previous experience in a workspace support capacity
• Experience with the administration of various IT applications

Personal Skills

• Excellent interpersonal skills
• Demonstrate a high degree of enthusiasm energy drive selfmotivation and flexibility
• Self starting and selfmotivating able to work under high pressure producing work of the highest quality against the tight deadlines
• Enthusiasm and professionalism
• Ability to prioritize your workload
• High level of communication and presentation skills
• Flexible and resilient nature