Service Coordinator - Giza Systems EG
Posted on :
18-07-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-07-2024
Job Description
Job Description
- Register the new awarded contracts /Change Requests (CRs) on AX system
- Gather the required approvals for the stakeholders on PAF
- Follow up with the stakeholders the COR approvals
- Responsible for Following up on managed service and Implementation of service level agreements related to operation and support contracts.
- Manages the service team schedule oversees daily operations interactions with our customers handles any complaints or requests and reports to the service managers as necessary.
- Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.
- Attending the meetings held between service managers and teams register requirements and writes MOM to be submitted to Head of services.
- Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.
- Addresses and resolves any issues and complaints.
- Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.
- Send due tasks to team members and follow up with them daily to update the plans.
- Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.
- Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria contracts issuing medical insurance.)
- Make filling to all necessary service contract documents (correspondences in/out purchasing orders petty cash attendance reports...)
- Schedules meetings and arranges appointments in internal meetings.
- Provides instructions or information to the service team.
- Performs other related duties as required.
Personal Skills
- Bachelor of any discipline preferable Engineering
- 3 to 4 years of related experience
Technical Skills
- Excellent communication and interpersonal skills
- Exhibits strong organizational skills
- Exhibits ability to think creatively and analytically.
- Demonstrates strong leadership skills.
- Demonstrates strong problemsolving skills.
- Good knowledge of MS Office Suite
Job Details
Job Location
Riyadh Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Engineering
Employment Status
Full time
Employment Type
Employee
Job Division
EBS
Managed Services LoB
Managed Services LoB
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 3 Max: 4
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelors degree
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Employment Type
Full Time
Key Skills
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