Technical Support fmd for LMS SAP SuccessFactors in Berlin and Brussels RefNr 3708

For a project we are looking for a Technical Support (f/m/d) for LMS SAP SuccessFactors.

Tasks

• Helpdesk for the population who want more information regarding training courses (both by phone and email).
• Carrying out the various administrative activities related to planning and organising training for the staff.
• Carrying out the followup and registration of training courses.
• Carrying out various administrative tasks such as filing documents and provide initial reporting to our business trainers and participants.
• Performing quality improvement tasks proactively looking for ways to work more efficiently and better integrate the various activities.
• Working out and test the LMS configuration(s) for new training paths providing guidance and advise on potential (new unused) LMS features. Testing configurations in the LMS.
• Working out new and simpler LMSconfigurations for the complex training paths and control the new configurations fit the reporting requirements.
• Supporting the Academy Training Centre with the resolution of technical user issues that might arise in the LMS.
• Based on the above activities creating and updating the documentation (Work Instructions and Quick Reference Guides)

Requirements

• More than 3 years of experience in using the LMS SAP SuccessFactors as (knowledge of Items Curriculum Programs Assignment Profiles Exams and the logic behind it) or a similar experience.
• Accuracy quality and safety awareness are a must.
• Good documentation and can write and explain (train) qualitative guidelines and instructions.
• MSOffice software (Word Excel Outlook Powerpoint) and not averse to discovering new tools.
• Preferably certified in LMS SAP SuccessFactors (Learning)
• Passionate analyst knowing how to capture customer needs and the satisfaction of the internal customers is essential
• Good communication Skills
• Good listener customeroriented and responsible
• Interested in electricity and willing to learn more about it
• Good organisational skills work independently and take initiative
• Fluent English (C1) and German (C1). Knowledge of Dutch and French is beneficial.

Order Type: Contract / Freelance

Location: Remote (70%)Berlin(30%) travel to Brussels & Schaerbeek (30%)

Start: 01.09.2024

Duration: 31.12.24(with option of contract extension)

If you are interested please let us know your hourly rate (Remote / Onsite) and your availability. We are looking forward to your application quoting the referencenumber 3708. Any Questions Call Ralph Pohlenz 49 30 .