For a project we are looking for a Technical Support (f/m/d) for LMS SAP SuccessFactors.
Tasks
- Helpdesk for the population who want more information regarding training courses (both by phone and email).
- Carrying out the various administrative activities related to planning and organising training for the staff.
- Carrying out the followup and registration of training courses.
- Carrying out various administrative tasks such as filing documents and provide initial reporting to our business trainers and participants.
- Performing quality improvement tasks proactively looking for ways to work more efficiently and better integrate the various activities.
- Working out and test the LMS configuration(s) for new training paths providing guidance and advise on potential (new unused) LMS features. Testing configurations in the LMS.
- Working out new and simpler LMSconfigurations for the complex training paths and control the new configurations fit the reporting requirements.
- Supporting the Academy Training Centre with the resolution of technical user issues that might arise in the LMS.
- Based on the above activities creating and updating the documentation (Work Instructions and Quick Reference Guides)
Requirements
- More than 3 years of experience in using the LMS SAP SuccessFactors as (knowledge of Items Curriculum Programs Assignment Profiles Exams and the logic behind it) or a similar experience.
- Accuracy quality and safety awareness are a must.
- Good documentation and can write and explain (train) qualitative guidelines and instructions.
- MSOffice software (Word Excel Outlook Powerpoint) and not averse to discovering new tools.
- Preferably certified in LMS SAP SuccessFactors (Learning)
- Passionate analyst knowing how to capture customer needs and the satisfaction of the internal customers is essential
- Good communication Skills
- Good listener customeroriented and responsible
- Interested in electricity and willing to learn more about it
- Good organisational skills work independently and take initiative
- Fluent English (C1) and German (C1). Knowledge of Dutch and French is beneficial.
Order Type: Contract / Freelance
Location: Remote (70%)Berlin(30%) travel to Brussels & Schaerbeek (30%)
Start: 01.09.2024
Duration: 31.12.24(with option of contract extension)
If you are interested please let us know your hourly rate (Remote / Onsite) and your availability. We are looking forward to your application quoting the referencenumber 3708. Any Questions Call Ralph Pohlenz 49 30 .