Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via email1 - 3 years
Not Disclosed
Salary Not Disclosed
Saudi Arabian
N/A
1 Vacancy
Our client is a luxury fashion house. They have been considered one of the worlds most prominent fashion houses and known for its modern and iconic pieces for all mankind. Today, they market a broad range of ready-to-wear products, leather goods, shoes, jewelry, crystal, stationery, fragrances, watches, leather goods, and accessories.
Position: Store Manager
Position Overview
The Store Manager will partner with Director to effectively lead, develop and support the assigned team members of a Brand store to meet and/or exceed sales plans and profitability targets.
He/She will be responsible in partnership with Director to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role.
The Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers.
He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Brand Cultural Values.
Key Accountabilities
Achieve/Exceed Store Sales Plan
Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members
Monitor competitor activity and performance
Build Client Portfolio
Ensure growth of assigned team members client portfolio
Coach and monitor team cultivation practices to achieve high client repeat rate
Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach
Cultivate customers with personalized interactions.
Support events in partnership with PR.
Building a High Performance Team
Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team
Understand team development plans and support accordingly
Address and action performance management issues of assigned team in timely manner through consistent feedback
Ensure coaching follow-up after training is completed
Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition
Customer Satisfaction/In-Store Experience
Execute retail excellence standards
Ensure highest level of luxury in-store experience at all times
Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
Share client feedback received on Voice of Customer (VOC) Survey to improve customer service
Embody and inspire the highest luxury standards in presentation and behavior
Manage customer issues/complaints.
Operational Excellence
Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures
Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director
Performance Measures
Champions Customer Focus: Identifies barriers that impede great customer service. Develops new ways of enhancing the luxury customer experience for a global customer. Inspires the team to deliver extraordinary customer experiences.
Inspires Innovation: Challenges the status quo and generates bold, innovative new ideas that differentiate Tiffany from the competition. Encourages and rewards curiosity and creative thinking in others.
Models Professionalism: Demonstrates and role-models integrity in all circumstances. Conveys a positive outlook, even under stress. Cultivates and sustains a climate of respect, inclusion and collaboration. Champions change, inspiring readiness and commitment.
Communicates with Impact: Conveys a clear and compelling vision and direction, and helps everyone understand how their individual efforts drive the company s success. Delivers inspirational messaging resulting in team engagement and collaboration.
Develops Team: Gives specific, honest and constructive feedback. Provides highly effective coaching to leverage strengths and close significant development gaps. Enables team to achieve results that they couldn t have done before.
Demonstrates Business Acumen: Synthesizes data to draw meaningful insights. Shows a keen understanding of changes in the internal/external business environment. Anticipates how these will impact business and develops action plans to address.
Drives for Results: Motivates and challenges the team to stretch beyond what they thought they could achieve, creating a culture where results and accountability matter and people go above and beyond expectations.
Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
Experience in sales generation and managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
A Diploma or University degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred
Full-time
Fresh Graduates / Management Trainee / Intern / No Experience