Technical Customer Support - 30k per year MUST HAVE SaaS home automatn smart device backgd exp
العربية
Technical Customer Support - 30k per year MUST HAVE SaaS home automatn smart device backgd exp
Posted on :
17-07-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-07-2024
Job Description
Job Title: Customer Support $30k USD per year MUST HAVE SaaS/ home automation/ smart home exp
Location: United States remote Canada(Remote)
Work Experience (years) : 1 Years
Annual Compensation : 30k USD per year
MUST HAVE home automation/ smart home exp
Note: This job require 1020% onsite smart lock installation support (Travelling charges will be reimbursed)
We are seeking a fulltime remote Customer Support Specialist. You will be the first point of contact for our customers providing exceptional support and ensuring their needs are met promptly and effectively.
Key Responsibilities
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
Qualifications
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
Benefits
- Competitive salary and benefits.
- Opportunities for professional growth.
customer support,communication skills,saas products,technical support,troubleshooting,problem-solving,automation,communication,home automation,remote environment,customer satisfaction,customer,saas,customer service,remote work,smart home
Employment Type
Remote
Company Industry
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