Technical Customer Support - 16k per year MUST HAVE SaaS home automatn smart device backgd exp
العربية
Technical Customer Support - 16k per year MUST HAVE SaaS home automatn smart device backgd exp
Posted on :
17-07-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Customer Support $30k USD per year MUST HAVE SaaS/ home automation/ smart home exp
Location: Colombia (remote)
Work Experience (years) : 1 Years
Annual Compensation : 16k USD per year
MUST HAVE home automation/ smart home exp
Note: This job require 1020% onsite smart lock installation support (Travelling charges will be reimbursed)
We are seeking a fulltime remote Customer Support Specialist. You will be the first point of contact for our customers providing exceptional support and ensuring their needs are met promptly and effectively.
Key Responsibilities
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
Qualifications
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
Benefits
- Competitive salary and benefits.
- Opportunities for professional growth.
remote environment,technical support,customer support,troubleshooting,english communication,customer service,communication,customer satisfaction,smart home,saas,remote work,saas products,automation,communication skills,problem-solving,home automation,customer
Employment Type
Full Time
Key Skills
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