Client Relationship Associate

Overview:

Key Responsibilities:

• Building and maintaining strong client relationships.
• Understanding client needs and proposing solutions or services.
• Addressing client inquiries and resolving any issues or concerns.
• Collaborating with internal teams to ensure client satisfaction.
• Managing client portfolios and identifying opportunities to upsell or crosssell.
• Preparing and delivering regular reports and updates to clients.
• Developing and implementing strategies to retain and grow the client base.
• Monitoring industry trends and competitor activities.
• Assisting in the onboarding of new clients.
• Ensuring compliance with all client agreements and contracts.
• Participating in client meetings and presentations.
• Handling any escalated client issues or complaints.
• Contributing to the development of client retention plans.
• Providing feedback to the organization based on client interactions.
• Collaborating with the sales team to identify new business opportunities.

Required Qualifications:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Ability to work effectively in a team environment.

negotiation,multitasking,relationship management,teamwork,customer service,client management,prioritization,interpersonal skills,communication