Team Leader

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly inhouse massage
• Cash incentives of (Php5000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and familylike working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Key Functions/Responsibilities:

• Provide realtime support on assigned agents so theyll perform at their highest level.

• Provide statistical/performance feedback and coaching on a regular basis to each team member.

• Write and administer performance reviews for skill improvement.

• Be available for employees that experience work and/or personal problems providing appropriate coaching counseling direction and resolution.

• Responsible for creating and maintaining a high quality work environment by constantly giving individual and group feedback.

• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.

• Assist managers with daily operation of the call center including the development and implementation of staffing training scheduling and reward/recognition programs. Work as a member/leader of special or ongoing projects that are important to process improvement.

• Establish work procedures and processes that support company and departmental standards procedures and strategic directives.

Qualifications:

• Candidate must have at least 1 year of continuous supervisory/team lead experience in a BPO company

• Sales/upselling experience required

• Thorough knowledge of call center operations

• Being able to follow procedure and workflows

• Strong coaching and management skills

• Datadriven

• Coping with changes and stressful situations stability

• Understanding of subscription business

• Excellent presentation skills ability to present ideas concepts concerns and questions in a well thought out positive and professional manner

• Excellent organizational leadership interpersonal and time management skills

• Ability to take instructions from management and ensure follow up

• Strong computer application skills including MS Excel MS Word MS Power Point and others.

• Ability to communicate effectively with team members and managers of all levels.

• Ability to demonstrate innovation and good judgment/problem solving skills when making decisions.

• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.

• Strong support skills and ability to work well under pressure

• Flexibility to work various schedules

• Willing to start ASAP

• Willing to work onsite

Work Schedule: Night Shift

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg. Cebu IT Park Apas Cebu City from Monday to Friday anytime between 9AM9PM.

What to prepare:

• Updated ecopy (not printed) of your resume (.doc .docx .pdf)
• Pen
• ID

or

Quick apply online! If shortlisted our recruitment team will reach out to you within 17 working days. Due to the volume of applications we receive every day only shortlisted candidates will receive a phone call for an interview anytime between 10AM7PM (MondayFriday).

Remote Work :

No