Medical Operations Manager

Medical Operations Manager

Job Description

• Serve as one of the "righthand persons" to the physician CEO to make their life easier
• Oversee daily operational metrics assist patient flow when roadblocks present themselves and manage/present operational key performance indicator (KPI) dashboard(s)
• Oversee patient satisfaction patient complaints & marketing
• Oversee IT and user management/accounts
• Manage root cause analyses (RCA's) & process/quality improvement initiatives for workflow failures (e.g. why did this patient's labs not result)
• Coordinate with schedules with rotating specialists
• Assist with recruiting hiring onboarding training and offboarding
• Assist CEO in executive assistant function coordinating meetings and conversations with vendors/partners
• Serve as business analyst & data analyst for the Practice managing and reporting both financial operational and clinical quality metrics
• Serve as liaison between outsourced billing team and manage patent billing issues/upset patients who need explanations of their bills
• Serve as liaison to medical scribe team
• Learn & be able to perform all aspects of front desk work including answering phones scheduling checkingin insurance verification copay collection vital signs checkingout & testing > then can eventually oversee international backoffice team of 1012 virtual MA's
• Assist with marketing and website maintenance
• Help other office staff out as needed we're a team
• The patient is always right

Requirements

• Looking for a career not a job
• RN nursing degree with experience preferred
• BPO/call center experience preferred
• Must have management experience in Health Care services organization (such as hospital or clinic)
• Proficiency in Microsoft Excel and Google Sheets required
• 100% reliability followthrough and dependability with backup internet and power and ability to set up VPN
• Obsessed with patient experience
• Amazing at time management and getting work done efficiently
• Fastlearner & very good with technology & computers
• Excellent customer service and verbal/written communication required
• Extremely detailoriented
• Must be 100% committed to making the Practice grow and succeed
• Work collaboratively in parallel with existing managers