Konica-Minolta Technician

Konica Minolta Field Technician will be responsible for the installation maintenance and repair of Konica Minolta office equipment. This role requires a highly motivated individual with strong technical skills and a commitment to providing outstanding customer service. The successful candidate will work closely with clients to ensure their equipment is operating efficiently and effectively.

Requirements

Key Responsibilities:

• Install configure and troubleshoot Konica Minolta office equipment including printers copiers and multifunction devices.
  
• Perform routine maintenance and preventative care on Konica Minolta equipment to ensure optimal performance.
  
• Diagnose and resolve technical issues related to hardware and software components.
  
• Provide onsite technical support and training to clients on the proper use and maintenance of their equipment.
  
• Maintain accurate records of service calls repairs and maintenance activities.
  
• Collaborate with the sales team to identify opportunities for equipment upgrades and additional services.
  
• Stay uptodate with the latest Konica Minolta products technologies and service techniques.
  
• Adhere to all company policies procedures and safety standards.
  

Qualifications:

• Proven experience as a field technician preferably with Konica Minolta office equipment.
  
• Strong technical skills and knowledge of Konica Minolta products.
  
• Excellent problemsolving abilities and attention to detail.
  
• Ability to work independently and manage time effectively.
  
• Strong communication and interpersonal skills.
  
• Valid drivers license and reliable transportation.
  
• Certification in Konica Minolta equipment maintenance and repair is a plus.
  

Education:

• High school diploma or equivalent required.
  
• Technical degree or certification in a related field is preferred.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunities for professional growth and development.
  
• Supportive and collaborative work environment.
  

Desired Experience & Qualification Education: Bachelor s degree in computer science, Information Technology, or a related field (or a minimum of 5 years equivalent experience). Technical Experience: Proven experience in a technical leadership role within an MSP or similar environment. Strong knowledge of IT infrastructure, cloud technologies, networking, and cybersecurity. Familiarity with ISO framework and best practices. Experience with managing and troubleshooting common IT systems and platforms. Leadership and Management Skills: Excellent leadership and people management skills, with the ability to to motivate and inspire a team. Demonstrated experience in hiring, training, and performance evaluation of technical professionals. Ability to foster a collaborative and inclusive team environment. Problem-Solving and Decision-Making Abilities: Strong problem-solving and decision-making skills, with the ability to analyse complex technical issues and provide effective solutions. Capacity to prioritise tasks and manage multiple projects simultaneously. Customer Service and Communication: Exceptional customer service skills, with the ability to communicate effectively with both technical and non-technical stakeholders. Strong written and verbal communication skills. Ability to effectively communicate technical concepts to clients and team members. Continuous Learning: A passion for staying up to date with industry trends, emerging technologies, and best practices. Commitment to continuous learning and professional development. Relevant certifications (e.g., ISO, ITIL, NIST) would be advantageous. Strategic Thinking and Business Acumen: Ability to align technical strategies with business objectives. Understanding of the MSP industry, market trends, and competitive landscape. Experience in collaborating with other departments, such as Sales and Operations, to drive business growth.