Operation Manager

Role: Operation Manager

Location: Cracow Poland

Type: UoP (Permanent/Contract of Employment)

Job Details

Description of the position:

As a Technical Support Manager Project management responsibilities include delivering and managing every project on time within budget and scope.

Manager is responsible for ensuring the success of our customers by effectively managing a team along with associated support projects and processes.

This role involves handling critical customer escalations career development of individuals and project management processes.

Apart from regular day to day activities the role involves in strategic planning to grow the team run projects of organizational importance guide and mentor next cadre of leadership as per organization values.

Candidate Profile:

The candidate is expected to be independent selfmotivated proactive resultsoriented and able define and provide a high level of customer satisfaction through the delivery of worldclass support services.

Managing daytoday operations by interacting with client and team effectively to achieve customer satisfaction and delivery.

Leadership handle technically challenging and politically sensitive customer situations

Strong communications skills

Effective polished interaction with customer together information quickly explains customer responsibilities in resolving issue communicate next steps and status and inspire confidence

The successful Operations Manager has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable o Demonstrable troubleshooting skills with the help of engineers o Crossteam collaboration