Illumio

Detailed Job Description

• Hands on experience with Illumio network segmentation tool
• Update modify and Troubleshoot configuration changes of access controls firewall rules
• Deploying VEN agents as part of a server build process.
• Upgrading VEN agents to new versions
• Troubleshooting VEN agent connectivity and policy application
• Provides technical support for incidents that are escalated from Tier 1 TOC or other eventgenerated or automated sources.
• Improves system stability availability performance and reliability by resolving incidents.
• Maintains working knowledge of all hardware/software supported across the enterprise.
• Executes changes in the environment based on requirement as per Client
• Troubleshooting VEN agent connectivity and policy application
• Identifies plans and recommends operational changes for approval by Client and executes approved changes Utilizes existing knowledge and creates documentation for any/all incidents where documentation doesnt yet exist
• General network troubleshooting the ability to take network captures to confirm what network traffic is on the wire
• Basic Windows AIX and Redhat OS knowledge required to support the installation and basic agent troubleshooting.
• Should have participating in incident bridges
• Work independently with application team owners for migration and troubleshooting.