Tenancy Support Officer

3 months contract with Local government

Job Summary:

To play a part in ensuring the Council achieves its vision and business objectives.

To ensure that tenants leaseholders and customers are at the heart of all services and that all staff demonstrate a commitment to the development and implementation of the Council s involvement frameworks.

To provide effective tenancy related support to vulnerable customers to enable them to sustain their tenancies and live independently.

To be an active participant within the Landlord Services Section ensuring that vulnerable tenants and leaseholders receive targeted advice and assistance regarding their financial situation to enable them to reduce their rent arrears and avoid the threat of eviction

Delivery of an effective and appropriate service to all service users fairly and without discrimination.

Key Accountabilities/Duties (Sample):

To support a performance management culture focused on achieving key objectives.

To take personal responsibility for promoting a customer focused service.

To contribute to the development of improvement plans which meet the diverse needs requirements and aspirations of customers.

To contribute to establishing a wellmotivated and empowered team supporting colleagues and partners showing mutual respect and understanding of each other s roles and responsibilities at all times.

To act as an ambassador of the Council by displaying a professional and responsible attitude at all times.

To be committed and sensitive to ensuring equality of opportunity in service provision and employment practices.

To support a value for money culture that delivers continuous improvement throughout the organisation.

To comply with the organisation s health and safety equality diversity and inclusion policies.

To ensure that legal statutory and any other relevant provisions governing or affecting the Council and Services are strictly observed.

Essential Experience and Qualification:

Experience in delivering a high quality housing service supporting positive outcomes for vulnerable residents.

Experience in working intensively with vulnerable people within a social or supported housing setting.

Experience of working with people with mental health difficulties substance abuse difficulties and offending history.

Additional information to note:

This position is located in Charnwood LE11 Parttime working

The closing date for this position is 29/07/2024