Business Support Officer

2 months contract with A Local Authority

Job Summary:

To provide administrative and customer focused support duties across a range of departments ensuring that all services provided to colleagues managers and customers are efficient and effective.

Key Duties/Accountabilities:

Deal with enquiries providing advice and guidance to customers.

Check applications consider evidence make decisions and produce documents based on set criteria.

Undertake routine planned administrative support to a range of teams across the council including inputting information into relevant databases to support data quality.

Book appointments where required according to local guidelines supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments where necessary.

Accurately update information on relevant systems e.g. Academy Civica Carefirst.

Essential Experience Required:

Experience of using Microsoft Software Packages e.g. Word Excel Outlook.

Experience of giving information and signposting customers in a tactful and professional manner face to face over the phone online and in writing.

Experience of providing an effective and efficient business support service

to customers.

Experience of maintaining documents records and data e.g. financial records customer records or accounts.

Essential Qualifications Required:

GCSE s A* C (94) or equivalent in English and Maths

NVQ Level 2 or 3.

Customer care qualification/training.

Basic knowledge of relevant legislation policies and procedures.

Additional information to note:

DBS Required