Family-Directed Services- Senior Program Manager
Posted on :
16-07-2024
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-07-2024
Job Description
Position Summary: The Senior Program Manager of Family Directed Services (FDS) will ensure the accurate and timely reporting of individual client budgets to families participating in the Family Directed Services department. The FDS Senior Program Manager will ensure that the department receives and reviews the required documentation for services paid and will work with the program managers to address any gaps. The (FDS) Senior Manager will support the Director in all areas to ensure that the HeM 521 and HeM 525 are followed and that service provision happens within the expectations of the ABD and DD waivers. The (FDS) Senior Program Manager will ensure quality services high performance and continuous program improvement.
Senior Responsibilities:
- Crosstrain with the Director of Family Directed Services to understand all aspects of the department including but not limited to: financial oversight front door/intake process fee agreements/contracts.
- Provide supervision support and professional opportunities for newer Managers of Case Management Case Managers and Administrators.
- Review all caseloads including issues pertaining to individuals health living arrangements day services behavioral and financial concerns etc.
- Review all service authorizations upon request for initial or renewals PA s.
- Mentor and train all program managers in the onboarding process for DSP s to ensure compliance with both the Department of Labor as well as waiver requirements.
- Hire Train and supervise Case Managers and PDMS program managers.
- Provide ongoing monitoring of service agreements for quality; ensure time frames are met.
- Act as the department expert in the annual audit.
- Act as department coverage when the Directoris unavailable
- Assist with training all program managers in the job duties listed below.
Essential Responsibilities:
- Complete and track Certification and/or Prior Authorization renewal dates for each participant utilizing Participant Directed and Managed Services (PDMS) (525) or Personal Care Services (PCS) (521)
- Prepare and present information during transition meetings to assist families in planning for adult services in PDMS and PCS;create budgets and proposals as necessary
- Complete certification packets; submit to Bureau Liaison within appropriate timelines to ensure no lapse in certification or funding
- Ensure that the budget matches proposed services and participant needs and meets applicable regulations and waivers (e.g. HeM) (ABD and DD waivers)
- Generate review and monitor contracts as appropriate
- Facilitate payment for services as needed troubleshoot when necessary
- Communicate regularly with participants and team members regarding service changesetc.
- Generate and monitor all tracker budgets including changes/amendments etc.; ensure proper documentation is obtained (doctors notes Medicaid denials etc.) and all caps are being met.
- Assist in the decisionmaking process regarding vendor financial reimbursement issues.
- Update and maintain documentation related to participants.
- Assist Director in completing Medicaid billing and reconciliation as necessary.
- Maintain Budget Tracker System through quality assurance and working with external software developers as needed; ensure that it works for FDS department.
- Support Family Manager/Participant in complying with all Human Resources (HR) policies and practices related to hiring and supervising staff; communicate information/act as liaison between HR and staff.
- Identify and address staff development needs including coordinating required and supplemental training with HR Family Manager/Participant and staff.
- Provide supervision and support to staff members as needed.
- Teamwork and consistent availability during standard working hours are essential job functions.
- Complete other duties and responsibilities as assigned by Director.
Requirements
Qualifications:
Education and Experience
- Bachelor s degree in Human Servicesorrelated field preferred
- Previous experience developing community relations and community resources
- Proficiency in Microsoft Office Suite and database systems
- Valid driver s license and access to a safe operating vehicle during scheduled working hours
- $100000/300000 Automobile Liability Insurance
Skills and Abilities
- Demonstrate a commitment to the Moore Centers values.
- Comply with all state agency and department policies and procedures.
- Demonstrate creative innovative thinking and problem solving.
- Interact effectively with people of varied educational socioeconomic and ethnic backgrounds skill levels and value systems.
- Demonstrate the ability to persuade encourage and motivate people.
- Demonstrate excellent verbal and written communication skills.
- Ability to interact with everyone in a positive manner providing direction and teaching as indicated.
- Demonstrate proficiency in Microsoft Office including Word Excel Outlook and the ability to master new software.
- Ability to work independently and as part of an interdisciplinary team.
- Demonstrate a strong emphasis on customer services skills. both to our clients and all staff.
- Demonstrate and practice an understanding of expense and revenue principles utilized in the formulation of client budgetary activities.
- Ability to evaluate staffing and service needs and monitor ongoing services in a costefficient manner.
- Strong time management and organizational skills; flexibility to meet client needs.
- Ability to organize and track deadline dates and to prioritize workload.
- Ability to handle multiple tasks simultaneously while presenting a professional demeanor.
- Highly effective skills in critical thinking.
Education and Experience Associates degree or higher. Minimum 1 year working experience in large volume automated Accounting Department, with responsibility for Accounts Payable bookkeeping. Basic understanding of the accounts payable process, including invoice receipt and processing, approval for payment, and payment of bills. Skills and Abilities Demonstrate a commitment to The Moore Center s values Comply with all state, agency and department policies and procedures Possess excellent analytical, planning and communication skills Ability to work under critical time restraints Ability to work with little instruction on day-to-day activities, general instructions on new assignments. Demonstrate a strong emphasis on Customer Service skills, both to our clients and all staff Possess strong time management and organization skills, include]ng the ability to prioritize multiple tasks and ensure timely follow through Ability to work independently and as part of an inter-disciplinary team Demonstrate excellent verbal and written communication skills Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software Note : Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver s license and maintaining personal auto insurance of $100,000/300,000.
Employment Type
Full Time
Key Skills
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