Business Support Owner - PAPM

Main duties:

The PaPM Business Support Owner will support the PaPM PO and will cooperate with his/her colleagues (other Business Support owners Product Owners Application Leads IT Supports and Generali Head Office Business Functions) to run the following main tasks:

• Demand/Change/Upgrade and release management: He/She will support the SAP PaPM Product Owner in collecting new/revised IFRS 17 business requirements by deeply understanding the business needs and the related methodology. He/She will also support the PO in addressing PaPM configurations by ensuring their consistency to IFRS 17 requirements as well as to the Group Methodology. He/she will support the POs for assessing the interdependencies and the related impacts within the currently existing configurations in SAP PaPM and within the overall ecosystem of centralized solutions. He/She will also support the PaPM PO in addressing requirements referred to automatic coherency checks positioned at the entrance of SAP PaPM aimed at guaranteeing the full correctness of FPSL calculations and postings. Under the supervision by PaPM Product Owner the PaPM Business Support will also prepare documentation to be provided for each new Demand or Change request.

• Incidents and problems management: under the supervision by the Product Owner the Business Support Owner will manage incidents that both Business Unites and Head Office Departments may report. He/she will also support the PO to address problems or any unplanned event that might cause a service disruption referred to central applications;

• Service Request management: the Business Support Owner will proactively manage the dispatching and resolution of Service Requests that both Business Units and Head Office Departments may raise.

• Reporting Closings support: the Business Support Owner will be an essential member of the overall closing process in all its phases. During the preparation phase he/she will support the PO in preparing explaining and clarifying the instructions applicable to the next reporting closing. In the execution phase he/she will help Business Units in the correct application of the instructions; in cooperation with POs other Business Supports and IT Colleagues as well as Generali Head Office Business Functions the Business support owner will support Business Units for ensuring the timely execution of the closing processes and procedures (e.g. by providing clarifications on specific points or questions in which no escalation is needed). In the afterexecution phase the Business support will then cooperate with PO for any followup action or adjustment which is needed in the context of his/her scope of work.

• Cross tasks/global approach: The Business support will cooperate with PO for the setup and maintenance of all the relevant SAP PaPM documentations and he/she will help in the training of application users.

Technical skills needed for this job:

• Brilliant academic background and master degree in actuarial sciences (or equivalent);
• 1 to 3 years of experience as Actuary or similar job with Life and P&C Insurance Actuarial background;
• Good knowledge of actuarial life and P&C insurance techniques;
• Excellent functional skills and understanding of the overall accounting and closing processes;
• Highly motivated goaloriented and ability to meet the deadlines in a challenging environment;
• Strong problemsolving and team working attitude;
• Proactivity and ability to reduce complexity and to find pragmatic solutions;
• Ability of creating connections between different subjects as well as of thinking without using predefined patterns;
• Interpersonal communication and multicultural skills;
• Good negotiation skills with internal and externals counterparts ability to build up trustful; relationships in a multinational context as well as in a clientcentric way;
• Strong knowledge of Microsoft Office Suite (i.e. Excel Word Power Point).