Customer Support Representative
Posted on :
15-07-2024
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Job Description
Job Title: Customer Support Representative
Location: Bellandur Bangalore
Work Mode: Work from office
Education: High school diploma or equivalent; bachelors degree preferred
Experience: Previous experience in customer service or a related field is a plus
Salary: Competitive salary and bonus structure
Roles and Responsibilities:
- Customer Inquiries: Handle customer inquiries via phone email or chat.
- Support & Information: Provide accurate information and support regarding products and services.
- Issue Resolution: Resolve customer issues promptly and efficiently.
- Customer Satisfaction: Maintain customer satisfaction by providing professional and empathetic service.
- Documentation: Update customer records and document interactions in the CRM system.
- Process Improvement: Collaborate with team members to improve customer service processes.
Skills Required:
Primary Skills:
- Communication
- Problem Solving
- Customer Service
- CRM Software
Secondary Skills:
- Multitasking
- Team Collaboration
- Attention to Detail
- Empathy
- Time Management
Employment Type
Full Time
Key Skills
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