Remote Part-Time German Speaking Customer Advisor

We are a prominent ecommerce company dedicated to providing exceptional service to our global customer base. As part of our growth strategy we are seeking a passionate and customerfocused individual to join our team as a German Speaking Customer Advisor. This parttime fully remote position offers flexible working hours and is ideal for those residing in Greece who are enthusiastic about delivering highquality customer support.

Role Summary:

In the role of Remote PartTime German Speaking Customer Advisor you will be the primary point of contact for our Germanspeaking customers. Your key responsibilities will include assisting customers and resolving their inquiries via email and chat. This position is critical to ensuring customer satisfaction and supporting the overall success of our customer service team.

Primary Responsibilities:

• Customer Support: Communicate with customers through email and chat addressing their questions concerns and feedback in a professional and friendly manner.
• Issue Resolution: Identify and resolve customer issues by providing appropriate solutions and following up to ensure complete satisfaction.
• Product Knowledge: Develop a thorough understanding of our products and services to offer accurate and effective assistance to customers.
• Documentation: Maintain detailed and accurate records of all customer interactions and transactions.
• Team Collaboration: Work closely with team members and other departments to resolve complex issues and enhance customer service processes.
• Performance Objectives: Strive to meet and exceed individual and team performance targets contributing to the overall efficiency and success of the customer service department.
• Ongoing Improvement: Participate in training sessions to stay updated on new products services and best practices in customer service.

Required Skills and Qualifications:

• Language Skills: Nativelevel fluency in German and strong proficiency in English both written and spoken.
• Communication Skills: Excellent communication skills with a focus on customer satisfaction.
• ProblemSolving Abilities: Strong analytical skills to diagnose issues and develop effective solutions.
• Team Player: Ability to work independently and as part of a remote team.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Time Management: Excellent organizational and timemanagement skills to handle multiple tasks efficiently.
• Experience: Prior experience in customer service is beneficial but not required; a positive attitude and eagerness to learn are highly valued.
• Technical Skills: Basic proficiency with computer systems and familiarity with ecommerce platforms is a plus.

Working Hours:

• Parttime options: 4 or 6 hours per day.

Employee Benefits:

• Competitive Salary: Attractive salary package that reflects your skills and experience.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your wellbeing.
• Career Development: Opportunities for professional growth and career advancement within the company.
• Remote Work Setup: All necessary equipment will be provided by the company to support your remote work environment.
• Supportive Environment: Work in a friendly inclusive and supportive environment with a diverse team.
• Training Programs: Access to continuous training and development resources to enhance your skills.

Why Join Our Team:

• Innovation and Growth: Be part of a company that is at the forefront of the ecommerce industry.
• Diverse and Inclusive Culture: Work with a multicultural team from various parts of the world.
• WorkLife Balance: Enjoy the flexibility of parttime remote work promoting a healthy worklife balance.
• Comprehensive Benefits: Benefit from extensive health and life insurance career development opportunities and other perks.
• Continuous Learning: Engage in ongoing training programs to enhance your skills and stay updated on industry trends.

We are looking for proactive and passionate individuals who are excited about delivering excellent customer service and eager to grow with us. If you are ready for a fulfilling role in the ecommerce industry we encourage you to apply. Join our team and make a meaningful impact!

Remote Work :

No