Ensuring service reliability and achieving revenue and trip targets.
Retaining captains through engagement initiatives and managing budget spend.
Taking ownership of country setups and configurations to enhance customer experience, supply growth, and performance.
Utilizing a data-driven approach to analyze the entire journey from booking to ride completion, and implementing initiatives to optimize marketplace KPIs.
Demonstrating strong SQL skills for pre and post campaign analysis, A/B testing, prediction modeling, dashboarding, and effective communication with captains.
Actively participating in operational tasks such as campaigns and configurations based on data insights.
Coordinating with other operations teams to streamline captain supply acquisition, retention, engagement, and enhance customer experience, ensuring optimal marketplace health.
Managing performance updates and closely collaborating with stakeholders including commercial, finance, and marketing teams.
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