Live Chat Support Representative

About Us:

Ricci & Associates is dedicated to providing exceptional customer service and support to our valued clients. As an industry leader we pride ourselves on our commitment to innovation quality and customer satisfaction.

Position Overview:
We are seeking a highly motivated and skilled Live Chat Support Representative to join our dynamic customer service team. In this role you will be responsible for providing realtime assistance to customers through our live chat platform. The ideal candidate is an excellent communicator with a passion for helping others and a knack for problemsolving.

Key Responsibilities:

Provide prompt courteous and accurate support to customers via live chat.
Handle multiple chat sessions simultaneously while maintaining high service levels.
Resolve customer inquiries and issues efficiently and effectively.
Guide customers through troubleshooting steps and provide product/service information.
Escalate complex issues to appropriate departments when necessary.
Maintain detailed and accurate records of customer interactions.
Collaborate with team members to improve overall customer satisfaction.
Stay uptodate with product knowledge company policies and procedures.
Qualifications:

High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field.
Excellent written communication skills.
Strong problemsolving abilities and attention to detail.
Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
Proficient in using live chat software and other customer support tools.
Empathetic patient and able to remain calm under pressure.
Flexible to work various shifts including evenings weekends and holidays.

Benefits:

Competitive salary and performancebased incentives.
Comprehensive health dental and vision insurance.
Paid time off and holiday pay.
Professional development and career growth opportunities.
A supportive and collaborative work environment.