L3 Support
L3 Support
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Job Description
Position: L3 Support (MSP)
Job Description:
We are seeking a highly skilled and experienced L3 Support professional to join our team at Atticus Advisory Solutions Inc. As an L3 Support you will be responsible for providing technical support to our clients troubleshooting complex issues and managing escalations from L1 and L2 support teams. This is a fulltime permanent position with opportunities for growth and advancement within the company.
Key Responsibilities:
Provide advanced technical support to clients resolving complex issues related to hardware software and network systems
Monitor and manage escalations from L1 and L2 support teams ensuring timely and effective resolution of issues
Troubleshoot and diagnose technical problems using a variety of tools and techniques
Collaborate with other teams and departments to identify and implement solutions for recurring issues
Maintain accurate records of support requests resolutions and customer interactions
Communicate technical information and solutions to nontechnical stakeholders in a clear and concise manner
Stay uptodate with industry trends technologies and best practices to continuously improve the support services offered by the company
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field
Minimum of 3 years of experience in L3 support preferably in a managed service provider (MSP) environment
Strong knowledge of networking operating systems and hardware troubleshooting
Experience with virtualization technologies such as VMware and HyperV
Excellent problemsolving and analytical skills
Ability to work under pressure and manage multiple tasks simultaneously
Excellent communication and customer service skills
Relevant certifications (e.g. CCNP MCSE) are a plus
Working Conditions:
This is a fulltime position with standard working hours from 9 am to 5 pm Monday to Friday. However occasional afterhours work may be required for network maintenance and support. The position is based in our office in Seattle We offer a workfromhome setup.
Benefits:
We offer a competitive salary and benefits package including health insurance retirement plans and paid time off. We also provide opportunities for professional development and training to help you stay updated with the latest technologies and trends in the industry.
Remote Work :
No
Employment Type
Full Time
