Customer Service Administrator

Role: Customer Service Administrator
Location: Marden, Tonbridge
Salary: 22,000 - 25,000 per annum (DOE)
Hours: Monday to Friday 8am until 5pm

We are working with a leading distribution company who are actively looking for a Customer Service Administrator to start immediately. If you are a well-organised and self-motivated individual, with experience within a customer service or administration environment then this may be the role for you!

The customer service team acts as the first point of contact for customers via the telephone, email, and trade counter. You will be processing orders on the internal system and liaising with all departments across the life cycle of an order. You will also manage queries and support the activities of the sales and buying teams.

Your Duties:
- Responding to Sales enquiries, developing your knowledge of our packaging materials
- Calling existing and new customers to promote our products and manage their needs
- Telesales account development
- Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
- Serving customers face to face (Inc. handling cash)
- General administration duties - Specific task breakdown by C/S team member
- Liaising with our Purchasing, Operations, and Sales colleagues with regard to our customer's requirements

Job Requirements:
- Customer Service experience both via telephone and face-to-face
- Computer literate and an ability to learn new systems quickly
- Attention to detail and questioning mindset
- Flexibility and willingness to react and help as situations arise
- Ability to multi-task
- Take responsibility for key project deliverables
- Project and/or project experience would be beneficial
- A flexible, open, and positive attitude essential
- Geographical knowledge of the country and road network

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

Customer Service, Administration, Telephony, Web Chat, Customer Care