Network Security Engineer - Netskope Project

Overview: Our client is a leading digital technology and customer experience services company known for its agility innovation and focus on client outcomes.

• Job Responsibilities:
  Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Check the case queue and clear the cases in it before the end of the shift
• Help customers with Netskope products and services.
• Update ZD with case updates and set SLA accordingly
• Manage caseloads & backlog in a timely manner drive them for a closure
• Take ownership for problem resolution problem reproduction and escalation.
• Escalate cases to the L2 team whenever required with proper documentation

Technical Skills:

• Excellent Communication Skills.
• Candidate should have very strong fundamental core networking skills with thorough knowledge of TCP/IP Protocol suite OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
• Excellent knowledge and prior experience supporting network security technologies such as Proxies NG Firewalls SSL/IPSec VPNs SSO
• Familiarity with DLP and Encryption gateways.
• Proven knowledge and practical application of Security Firewalls access and perimeter control vulnerability management and intrusion detection.
• Ability to understand and troubleshoot various network problems using utilities like lookup traceroute ping net stat and packet sniffers like wire shark TCP dump and HAR Captures (HTTP Archive) etc
• International Support experience preferable.
• CCNA certification is preferable

Desired Profile:

• Minimum 3 years of experience in TAC Environment like Firewall and SASE domains.
• Should have good communication skills
• Have a strong network security experience
• Experience in the IT / ITES sector preferably with expertise in network security domain
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications
• Enjoy challenging and diverse work assignments in a fastpaced environment
• Should consistently achieve business goals in a short time frame

#NetworkSecurityEngineer #NetskopeProject #TACEnvironment #Firewall #SASEDomains #CustomerSatisfaction #NetworkingSkills #TCPIP #OSIModel #NetworkSecurity #Proxies #Firewalls #VPNs #SSO #DLP #EncryptionGateways #SecurityTechnologies #InternationalSupport #CCNA #ITJobs #ChennaiJobs #TechJobs #Cybersecurity #ITSupport #ITCareers #JobOpening #HiringNow #CareerOpportunity #TechCareers #JobSearch #WorkInChennai

Remote Work :

No