Technical Support Engineer
Posted on :
10-11-2024
Employer Active
1 Vacancy
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Job Description
- Support and help the sales team with equipment specifications, technical details and comparisons pertaining to competitive models;
- Support the direct manager in delivering tender specs and request for proposals (RFPs) of assigned products;
- Analyze technical issues based on defined support processes and procedures and report actions accordingly;
- Attend to technical issues raised by partners and end users in a timely and efficient manner;
- Maintain strong relationships with partners and customers and achieve full satisfaction on technical and RMA issues;
- Ensure constant and effective communication with assigned vendors securing full support on technical issues related to the product equipment/supplies;
- Assist in the presentation of effective POC/demo to partners/end users;
- Work in accordance with the rules and regulations communicated by vendors and Midis Group;
- Maintain solid relationships with other internal departments.
Employment Type
Full Time
Department / Functional Area
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