Help Desk Suppport - Level 1 Part time
Posted on :
13-07-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-07-2024
Job Description
Job Title: IT Helpdesk Support Specialist
Location: DallasTX
Job Type: Parttime (10 20 hrs/week)
Job Description:
We are seeking a highly organized and selfmotivated IT Helpdesk Support Specialist to join our team. The ideal candidate will have proven helpdesk support experience excellent communication skills and the ability to manage multiple priorities. This role requires a proactive individual who can work independently and efficiently.
You Will:
Serve as the first point of contact for staff seeking technical assistance over the phone email or Jira.
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by the staff member.
Walk staff through the problemsolving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in tickets.
Followup and update staff members on ticket status.
Pass on any feedback or suggestions by staff to the appropriate internal team.
Identify and suggest possible improvements in procedures.
You Have:
12 years of experience as an IT help desk technician or in other customer support role.
Good understanding of computer systems mobile devices and other tech products.
Knowledge of windows operating Gsuite products and Slack.
Ability to diagnose and resolve basic technical issues.
Excellent problem solving analytical skills and customeroriented.
Excellent communication skills written and verbal.
Diploma in IT Computer Science or relevant field is a plus
Help desk Microsoft 365 GSuite
Employment Type
Full Time
Key Skills
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