Customer Service Representative

This is a remote position.

Responsibilities

• Handle guest communications through various channels (text email phone)
  

• Manage checkin and checkout processes
  

• Respond to guest inquiries about WiFi property amenities and general information
  

• Coordinate with cleaning and maintenance teams for property readiness
  

• Use property management software (Hostaway) to track reservations and guest information
  

• Handle emergency situations and coordinate with local service providers when necessary
  

• Provide 24 7 customer support as part of a team rotation
  

Requirements

• Excellent written and verbal communication skills in English
  

• Proficiency in using computer systems and software
  

• Ability to work in a fastpaced environment and handle multiple tasks
  

• Problemsolving skills and ability to make decisions independently
  

• Customer service orientation with a focus on guest satisfaction
  

• Flexibility to work various shifts as part of a 24 7 coverage team
  

Scope

• Manage all guest communications for multiple properties
  

• Coordinate with internal teams and external service providers
  

• Handle bookingrelated tasks within the property management system
  

• Provide support for emergency situations outside of regular business hours
  

• Contribute to maintaining high standards of customer service across all properties
  

• Monday to Friday from 9 AM to 6 PM Eastern time with 1 hour unpaid lunch break