Help Desk Analyst

Job Description:

As a Help Desk Analyst you will be the first point of contact for endusers seeking technical assistance. You will provide support troubleshoot technical issues and ensure the smooth operation of IT systems. Your role is critical in maintaining the efficiency of our IT services and enhancing user satisfaction.

Key Responsibilities:

• Respond to IT support requests via phone email or inperson in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues escalating complex problems to higherlevel support when necessary.
• Provide guidance and training to endusers on the use of IT systems and applications.
• Track and document all support requests and resolutions in the help desk ticketing system.
• Install configure and maintain desktop and laptop computers peripherals and software.
• Assist with the setup and deployment of new hardware and software.
• Perform routine maintenance and updates on IT systems.
• Collaborate with other IT team members to improve support processes and efficiency.
• Participate in IT projects and initiatives as needed.

Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field.
• Proven 2 years of experience as a Help Desk Analyst IT Support Specialist or in a similar role.
• Strong knowledge of computer hardware software and networking systems.
• Proficiency in operating systems (e.g. Windows macOS) and office productivity software.
• Excellent problemsolving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customerfocused mindset with a commitment to providing excellent service.
• Relevant certifications (e.g. CompTIA A HDI) are a plus.

Remote Work :

No