Position: Business AnalystI / Operations Associate Digital Adoption (Walk Me) (7423)
Duration: 05 Months (Possibility of Extension or Conversion)
Location: Remote
Job Description:
Operations Associate Digital Adoption (Walk Me) (1 resource max 40 hours per week) Location: Remote / location can be anywhere but manager will be in NYC / east coast. DoorDash is working on improving the support agent experience by training them on processes related to the checkout process for overthephone ordering. This role will support the Quality team and is responsible for helping our agents adhere to our ordering flow by creating and maintaining workflows and prompts built on the Walk Me platform.
Responsibilities:
Support the DoorDash Voice Ordering Quality team by:
Learn the Walk Me software in order to develop test and launch training workflows within Walk Me across multiple platforms. Communicate risks and challenges with workflow creation process Monitor organize and maintain created workflows triaging and remediating those that break. Collaborate with broader Quality team to ensure Walk Me workflows get built according to the teams requirements. Identify opportunities to streamline the Walk Me workflow development process Build workflows for additional use cases as they come up aimed at automating agents actions and improving process adherence
What were looking for:
- Candidates with either Walk Me experience or jQuery / JavaScript as it will help them ramp faster on some builds 23 years of recent learning and development technical writing and / or tool administrator experience
- An eagerness to learn new tools that facilitate training
- Attention to detail and interpersonal skills and experience working cross functionally Strong communication organizational and project management skills; ability to meet deadlines manage workload and prioritize tasks Strong Google Docs / Office skills including Excel and Word Prior Walk Me experience and Basic HTML CSS and/or JavaScript experience
- Bachelors degree required