IT Support Engineer

MatchPoint Solutions is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industryspecific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

This is a large impact role that demands someone who can excel in a fast paced and ever changing environment.

What Youll Do

Were looking for a Support Engineer to join our Support Engineering team to support continued growth across multiple offices. The ideal candidate is an excellent communicator and fast learner looking for a supportive environment to grow their IT skills.

The role is located in the office location listed on this job description which will align with our inoffice working environment. This role will be an onsite role in Chicago IL

Hours; Monday Friday 9 am 6 pm

What youll do

• Act as the first point of contact to resolve and assist employees with technical issues including software and hardware mainly macOS platform.
• You will work in the local office on most days.
• Support Enterprise software and applications as it relates to the team and provide support/resolution for a wide variety of services. Advance high priority problems or outages to other internal teams for immediate resolution.
• Own the follow through communication and updates throughout.
• Work with employees to fix various infrastructure onsite remote connectivity and access issues (WiFi Zscaler VoIP etc.)
• Carry out onboarding and offboarding tasks including hardware setup access management asset management and develop process improvements
• Participate in Release and Change Management as new solutions are deployed to the employee community. Explain the benefits provide education and solve issues.
• We will help roll out new security releases and resolve software and hardwarerelated compatibility problems
• Continuous improvement around processes and employee happiness. Identify trends to find opportunities for positive change.
• Use insights gained through direct support and data analysis to improve user journeys and prioritize solutions.
  

• Previous enterprise technical support experience: Google Workspace Okta Slack etc.
• Excellent customer service and troubleshooting abilities in inperson and remoteworking environment
• Comfortable problem solving with multiple operating systems mainly macOS (iOS Android Linux Windows) preferably in an enterprise environment
• Previous experience with MDM solutions
• Ability to administer and solve: VPNs password managers twofactor authentication single signon and security protocols

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.